How to Spot Uneven Cable Tension
The most visible sign of uneven cable tension is a door that sits crooked when fully closed, with one bottom corner lower than the other. You may also notice the door struggling more on one side as it opens, extra noise near the tracks, or a visible gap where the cable has started to slip loose from its drum.
Because the cables work together with the torsion or extension springs to lift the door evenly, even a small tension difference between the two sides can cause the panel to bind, rub against the frame, or stress the opener as it tries to compensate.
Common Causes of Tension Imbalance
Several everyday issues can throw off the balance between your door's two lift cables.
Over years of daily use, one cable can stretch slightly more than the other, especially if it carries more of the door's weight during opening and closing.
If a cable was rewound on its drum during a past repair or spring adjustment, it may not be wound to match the tension on the opposite side.
When one torsion spring loses tension faster than its pair, the cable it supports won't lift its side of the door as strongly as the other.
A bent track section or worn roller on one side can create resistance that looks like a tension problem but is really a mechanical drag issue.
What to Do When You Notice Uneven Tension
Depending on what you observe, your next step will differ.
Door Is Slightly Crooked But Still Moves
If the door still opens and closes but looks tilted, avoid running it repeatedly and request a free quote so tension and cable condition can be checked before it worsens.
Door Is Badly Crooked or Jammed
A door that is stuck at an angle or won't move at all should not be forced by hand or opener. Disconnect power to the opener and call now to arrange a diagnosis.
Visible Frayed or Loose Cable
If you can see a cable that looks loose, frayed, or partly off its drum, stay clear of the door entirely and treat it as a spring-tension system under load.
Signs Worth a Closer Look
Get a Straightforward Diagnosis
Tension problems involve springs and cables under real load, so a hands-on check is the safest way to know what's actually happening with your door.